Cancellation and Refund Policy

Gulmarg Ski School understands that travel plans can change. This Cancellation and Refund Policy explains the cancellation, refund, and rescheduling terms applicable to our tours, activities, training, and other services.

1. Cancellation by Customer

Customers may cancel their booking according to the following schedule:

• 30 days or more before the tour date: 90% refund.
• 15 to 29 days before the tour date: 50% refund.
• Less than 15 days before the tour date: No refund.

The cancellation date will be determined based on the date we receive the cancellation request.

2. Refunds

Any non-refundable charges, including transaction fees, payment processing charges, or third-party booking fees, will be deducted from the applicable refund amount.

No refunds will be provided for partially completed tours, activities, training sessions, or unused services after the scheduled service has started.

Refund processing times may depend on the payment method or financial institution used for the original payment.

3. Rescheduling

Customers may request a one-time rescheduling of their booking at no additional charge, provided the request is made at least 7 days before the original tour date.

Rescheduling is subject to availability and may not be possible during periods of high demand or where the requested service is unavailable.

Any difference in price resulting from the new booking date or selected service may apply.

4. Cancellation or Changes by Gulmarg Ski School

Gulmarg Ski School may modify, postpone, or cancel a tour or activity when necessary due to weather conditions, snow conditions, safety concerns, government restrictions, operational requirements, or other circumstances beyond our reasonable control.

Where possible, we will offer a suitable alternative or rescheduling option.

Any refund in such circumstances will be determined based on the specific circumstances, services already provided, and any non-refundable third-party charges.

5. Force Majeure

In the event of circumstances beyond our reasonable control, including natural disasters, severe weather, heavy snowfall, road closures, political unrest, government restrictions, transportation disruptions, or other unforeseen events, Gulmarg Ski School reserves the right to modify, postpone, or cancel tours and activities.

Refunds or alternative arrangements will be determined based on the specific circumstances and any costs already incurred.

6. How to Request a Cancellation or Rescheduling

To cancel or reschedule a booking, customers should contact Gulmarg Ski School as soon as possible using the contact details below.

Cancellation or rescheduling requests will only be considered confirmed once they have been acknowledged by Gulmarg Ski School.

7. Contact Us

For cancellation, refund, or rescheduling requests, please contact us:

Gulmarg Ski School
Email: support@gulmargskischool.com